Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 Processi di gestione della conoscenza Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 Elements of the knowledge creating process Ba: Context-Knowledge Place •Platform for knowledge conversion •Space for self-transcendence •Multi-context place SECI: Knowledge Conversion Process Quality and Energy Moderate •Conversion between tacit/explicit knowledge Input Output •Grow and shift through the continuous knowledge conversion process •Moderate how ba performs as a platform for SECI Knowledge Assets: Base of Knowledge Creation Nonaka, Toyama, Konno 1999 Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 The SECI Model of Knowledge Creation and Utilization Sharing and creating tacit knowledge through direct experience Learning and acquiring new tacit knowledge in practice Socialization Internalization Externalization Articulating tacit knowledge through dialogue and reflection Combination Systemizing and applying explicit knowledge and information Nonaka, Konno, Toyama, Reinmoeller Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 The knowledge spiral Nonaka e Takeuchi, 1995, The knowledge creating company Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 BA as a shared context in motion Individual Context Individual Context Shared Context Ba Mental Space (Emotion, Cognition, Value) Physical or Virtual Space (Action) Source: I .Nonaka,I,.R.Toyama and N.Konno “SECI, Ba and Leadership:a Unified Model of Dynamic Knowledge Creation” Long Range Planning 2000 Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 Knowledge assets Defined as “Firm-specific resources that are indispensable to create value for the firm” DIFFICULT to measure, Owing to the tacit nature Of knowledge They are dynamic and constantly evolving INPUT and OUTPUT, moderating factors of organizational knowledge process Source: Nonaka, Konno, and Toyama, 1998 Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 FOUR CATEGORIES OF KNOWLEDGE ASSETs Experiential Knowledge Assets Shared tacit knowledge through common experiences • Skills and know-how of individuals • Care, love, trust, and security (emot.know) • Energy, passion, and tension (energetic Know) Routine Knowledge Assets Tacit knowledge routinized and embedded in actions and practices • Know-how in daily operations • Organizational routines • Organizational culture Conceptual Knowledge Assets Explicit knowledge articulated through images, symbols, and language • Product concepts • Design • Brand equity Systemic Knowledge Assets Systematized and packaged explicit knowledge • Documents, specifications, manuals • Database • Patents and licenses Source: Nonaka, Konno, and Toyama, 1998 Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 COME SI SVILUPPANO I PROCESSI DI CONOSCENZA PER L’INNOVAZIONE AZIENDALE ? SECI Ba Moderate In Out Build and Energize Ba Lead SECI Knowledge Assets Justify Direct Develop and Redefine KA Synchronize Define Knowledge Vision Source: Nonaka, Toyama, and Konno, 1999 Prof. G. Passiante Corso di Economia dell’innovazione - A.A. 2012/13 Aspetti “hard” Aspetti “soft” Generare fattori abilitanti la creazione ed acquisizione di conoscenza Processi cognitivi caotici •Conoscenza posseduta dall’individuo •Reti di relazioni tra individui •Database e infrastrutture di rete Informazione/conoscenza sistematizzata David Skyrme, 2000, Developing a knowledge strategy: From management to leadership